This Privacy Policy explains how personal information is collected, used, disclosed, protected and retained when you use this Website or contact Angie Mendoza through it. The policy is intended to reflect applicable Canadian private-sector privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
1. Accountability
Angie Mendoza is responsible for personal information under her control in connection with this Website and real estate inquiries, subject to the policies and legal responsibilities of RE/MAX Hallmark Realty Ltd., Brokerage. Questions, access requests or privacy concerns may be directed using the contact information at the end of this Policy.
2. Personal information we may collect
Depending on how you use the Website, we may collect:
- your name, email address and telephone number;
- information about whether you want to buy, sell, move, invest or explore real estate options;
- buying timeline, approximate budget, preferred areas, financing stage and property preferences;
- questions, comments or other information you voluntarily include in a form;
- technical information such as IP address, browser or device information, pages visited and referring source; and
- records of your consent and communications with us.
Please do not submit highly sensitive information such as Social Insurance Numbers, banking credentials, payment card numbers or account passwords through a general Website form.
3. Why we collect and use personal information
We may use personal information for purposes that include:
- responding to your inquiry and contacting you about the real estate request you submitted;
- understanding your buying or selling needs and providing relevant real estate guidance;
- organizing and managing leads, appointments and client communications;
- operating, securing, troubleshooting and improving the Website;
- measuring Website traffic and the effectiveness of advertising campaigns; and
- meeting legal, regulatory, brokerage, accounting or record-keeping obligations.
If we want to use personal information for a materially different purpose, we will identify that purpose and obtain additional consent where required.
4. Consent and communications
We seek meaningful consent appropriate to the nature and sensitivity of the information being collected. When you submit a form requesting contact, you authorize us to use the contact information you provide to respond to that request. You may withdraw consent to optional uses of your information, subject to legal or contractual restrictions and reasonable notice.
We do not treat a real estate inquiry as unlimited consent for unrelated electronic marketing. Commercial electronic messages are sent in accordance with applicable Canadian anti-spam requirements, including CASL, where applicable.
5. Advertising and Meta lead sources
If you arrive through a Facebook or Instagram advertisement and complete a form on this Website, we may record that the inquiry came from a Meta advertising campaign. Meta may separately process information about your use of its services under Meta’s own terms and privacy policies. This Website does not control Meta’s independent processing activities.
6. When information may be disclosed
Personal information may be disclosed only as reasonably necessary to:
- RE/MAX Hallmark Realty Ltd., Brokerage and authorized personnel involved in servicing the inquiry;
- technology, hosting, email, security or professional service providers acting on our behalf;
- other professionals or transaction participants when you direct us to involve them or when disclosure is necessary for an authorized real estate transaction; or
- government, regulatory, law-enforcement or legal authorities when required or permitted by law.
Service providers are expected to handle personal information only for authorized purposes and with safeguards appropriate to the information involved.
7. Cross-border processing
Some technology service providers may process or store information outside Ontario or outside Canada. When personal information is processed in another jurisdiction, it may be subject to the lawful access requirements of that jurisdiction. We use reasonable contractual, administrative and technical measures appropriate to the services involved.
8. Retention
Personal information is retained only as long as reasonably necessary for the purposes identified in this Policy, to manage an inquiry or client relationship, and to meet legal, regulatory, brokerage or legitimate record-keeping requirements. Information that is no longer required is securely deleted, destroyed or anonymized in accordance with applicable practices.
9. Safeguards
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. No internet transmission or storage system can be guaranteed to be completely secure.
10. Access and correction
Subject to legal exceptions, you may request access to personal information we hold about you and ask that inaccurate or incomplete information be corrected. We may need to verify your identity before completing a request.
11. Cookies, analytics and similar technologies
The Website may use browser storage, cookies or similar technologies that are necessary for functionality, security and analytics. Where non-essential advertising or analytics technologies require consent under applicable law or platform requirements, they should be activated only in accordance with the applicable consent mechanism.
12. Children
The Website is intended for individuals who can lawfully engage in real estate inquiries. We do not knowingly seek to collect personal information from children who cannot provide meaningful consent. If you believe a child has submitted personal information inappropriately, please contact us.
13. Privacy incidents
Suspected privacy or security incidents are assessed and handled in accordance with applicable legal and regulatory requirements, including notification and record-keeping obligations where required.
14. Changes to this Policy
This Policy may be updated as our practices, services or legal requirements change. The effective date above identifies the current version. Material changes will be communicated in an appropriate manner.
15. Contact and complaints
Privacy questions, access or correction requests, withdrawal requests and complaints may be directed to Angie Mendoza, Sales Representative, RE/MAX Hallmark Realty Ltd., Brokerage, 9555 Yonge Street, Suite 201, Richmond Hill, Ontario L4C 9M5. Email: sellwithangietoday@gmail.com. Office: 905-883-4922. Direct: 416-992-9223.
If a privacy concern cannot be resolved directly, you may also have the right to contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.
For the rules governing use of this Website, see the Terms of Use.